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Writer's pictureAdam Margolin

Enhancing Engagement with PAS: A Practical Guide

In the sea of marketing strategies and models, finding one that truly connects and converts can seem daunting. But, here's a secret weapon I've used time and again with stellar results: the PAS (Problem-Agitation-Solution) model. Let me show you how to apply it, not just in theory, but with actionable, real-world tips.

PAS Model

The Problem – Identifying What Keeps Your Audience Up at Night


Any effective strategy starts with a profound understanding of the challenges your audience faces. It’s about getting specific, ditching the vague generalizations and zeroing in on the real, palpable problems impacting your potential customers. Take cybersecurity threats, for instance. It's more impactful to specify that "43% of small businesses are in the crosshairs of cybercriminals" than to simply state cybersecurity is a concern. This level of specificity not only pinpoints a problem but also personalizes it, making it impossible for your audience to ignore.


The Agitation – Why It’s Worse Than They Thought


After pinpointing a problem, the next step involves deepening the sense of urgency around it. It's about painting a vivid picture of the consequences of inaction. However, the art lies in doing so without crossing into scaremongering territory. For example, elaborating on how a single cyberattack could disrupt operations and erode customer trust illustrates the potential for significant financial and reputational damage. This step is critical; it connects emotionally and prompts an immediate recognition of the need for a solution.


The Solution – How You Can Make Things Right


This is where you, the entrepreneur, step into the limelight, not as a salesperson, but as a problem-solver. Presenting your product or service as the solution should feel like a natural remedy to the agitated problem. With the cybersecurity threat, for instance, introducing a solution designed specifically for small businesses, which offers comprehensive protection without the high costs or complexity, can be incredibly compelling. This is about showing how your business can genuinely resolve the pain points highlighted, reinforcing the idea that behind your solution lies a deep understanding of and empathy for the challenges your audience faces.


PAS in Action – A Cybersecurity Scenario


To make this more tangible, consider the cybersecurity risk scenario. First, outline the grave risk of cyber threats to small businesses, bolstered by alarming statistics and real-world consequences. Then, illustrate how deep the rabbit hole goes – the operational paralysis, the shattered customer trust. Finally, position your solution as the light at the end of the tunnel, emphasizing its tailored design for small businesses, its cost-effectiveness, and reliability.


Wrapping Up


Successfully deploying the PAS framework isn't just about running through the motions; it's about genuinely grasping the nuances of the challenges your audience faces and proposing solutions that resonate on a personal level. For those of us steering small to medium-sized businesses, this isn’t merely a marketing model; it’s a lifeline to achieving meaningful engagement, increased conversions, and ultimately, heightened customer satisfaction.




Curiosity sparked? Ready to dive deeper into tailoring the PAS model to fit your unique offerings, or just looking for some hands-on tips to get you started? As a Fractional CMO, I'm here to help. The PAS model is more than a strategy; it's a pathway to authentically connect with your audience and cater to their needs effectively.

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